Flexible working 8am-8:30pm starts until 4pm-4:30pm - early finish at 3pm on a Friday
Free Eye Tests
Free Alnwick gardens passes
THE BUSINESS
Westray Recruitment Group are delighted to be working with our client based in Cramlington who are seeking an Aftersales Assistant. An attractive salary and benefits package are available for the successful candidate, based on skills and experience, together with the learning, development and career opportunities you would expect in a global organisation.
Reporting to the Senior After Sales Assistant, the postholder will be responsible for all administrative processes to support an efficient After Sales Service to their customers, consumers and to our Sales team.
THE ROLE
Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional after-sales service.
Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed.
Processing returned goods onto the SAP system.
Actioning calls regarding faulty products and liaising with customers, consumers, and service centres.
Liaising with Service Centres regarding spares and repairs.
Arranging collections from customers for delivery to the warehouse, service centres or Cramlington office.
Updating the After Sales database, spare part catalogue data, online exploded views, etc.
Physically sorting incoming parcels such as, repair requests, Hardy warranty claims, customer returns etc.
Updating SAP local master data for After Sales Services (SKU location, etc.)
Carrying out a variety of administrative tasks to support the After Sales team.
Working closely with the Customer Service & Marketing team in supporting with the upkeep and maintenance of the UK showroom.
Working closely with the Customer Service & Marketing team in planning and logistics of shows/events that may take place.
Assisting the Senior After Sales Assistant with manual handling, for example, taking deliveries at the office, loading boxes for the warehouse, and loading equipment for trade shows.
Any additional similar duties as required to ensure the efficiency of the After Sales function.
THE PERSON
A solid educational background is required.
1-2 years of similar customer service experience is essential, with experience in a similar customer service environment being beneficial.
Excellent written and verbal communication skills are essential.
Knowledge of the fishing tackle industry and products is desirable.
A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.
Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.
The ability to communicate effectively with colleagues, our customers, and consumers is essential.
TO APPLY
If you have the relevant experience click ‘Apply Now’ alternatively Kieran Gill is the point of contact for this position. He can be contacted on 0191 492 6622 or at kgill@westray.co.uk
Hi, I’m Kieran Gill, for more information or to discuss this role, contact me today on:
