Customer Service Administrator

WHAT IS IN IT FOR YOU

• Permanent Role
• Full time, Monday – Friday 09:00 – 17:30 (40 hours work week)
• Salary of £24,960 – this will rise after a successful probation review
• Performance related bonus
• Free parking on-site
• 22 days holiday plus 8 bank holidays
• Pension in line with government guidelines
• The business also operates other incentives to encourage team work and strength in performance

THE BUSINESS

An established and growing North East employer is looking to appoint a Customer Service Administrator to join one of their growing teams. If you carry experience in customer service and administration and enjoy working in a fast-paced environment, this could be a great opportunity for you to gain stable employment. Importantly, you will bring a positive approach to work and be an enthusiastic and confident communicator!

THE ROLE

As Customer Service Administrator you will work as part of a small team to provide customer service and administration support to both private and commercial customers. This will see you producing and submitting renewable installations onto the next phase and ensuring all documents from surveyors and installers are completed and uploaded within deadlines. Your duties will include:

• Processing completed installations and submitting for payment
• Raising invoices on submitted jobs
• Contacting and dealing with customers
• Adhering to client and company SLA’s
• Uploading documents onto bespoke systems
• Updating all client portals throughout the process and ensuring trackers are up to date
• Calling sub-contractors and engineers to chase jobs and documentation
• Maintaining excellent working relationships with engineers

THE PERSON

To be considered for the Customer Service Administrator role you be:

• Experienced working in administration
• An excellent communicator, with a strong telephone manner
• Competent using Microsoft Excel, Word and Outlook
• Able to use a CRM system
• Comfortable working fast-paced environment
• Be able to work from head office

TO APPLY

Please apply for this position and your CV will go direct to Kieran Gill who is leading the search. Alternatively, if you have any questions, please get in touch with us at 0191 492 6622/ 07786 396757 or message Kieran at kgill@westray.co.uk