Westray Recruitment View more

Customer Service Manager

Vacancy Details

Location:
Hartlepool
Type:
Permanent
Salary:
£27,000 per annum
Posted:
12/11/2021
Job Reference No:

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THE OPPORTUNITY

This is a chance for you to join a specialist manufacturing company who have multiple sites, as they look to appoint a Customer Service Manager.

This is a permanent opportunity where you will report to senior management and work within a varied and interesting role.

Excellent administration skills and experience are essential, as well as an outgoing and personable communication style.

JOB DUTIES

This role covers all customer administrative work, including reporting directly into customer SAP systems. Your duties will include but will not be limited to:

  • Ensuring all orders are processed in a timely fashion
  • Liaising with customers to understand and manage their day to day requirements
  • Ensuring that customer requirements are clearly communicated and co-ordinated with other departments
  • Ensuring a scheule is in place for in-coming customer supplied raw materials and purchasing are aware of orders where the company purchase materials.
  • Providing reports & documentation to customers in timely manner
  • Communicating delays or changes to the customers ensuring the Account Manager is aware of changes
  • Ensuring
  • that Health & Safety, Quality and Environmental Standards are applied in all production plant areas in accordance with the company’s policies, guidelines and procedures

PERSON SPECIFCATION

To flourish in this role, you need to have excellent administrative skills alongside a confident a positive attitude.

This role is all about delivering excellent customer service and ensuring that the customers have a positive experience from the very beginning.

Specific requirements are as follows:

  • SAP, Navison or experience using any other ERP systems is essential
  • High level of literacy, numeracy and communication skills
  • Excellent problem solving skills

THE IMPORTANT BITS

Working hours are 8.30am – 5pm, Monday - Friday

Salary is up to £27k per annum

INTERESTED?

If you are interested in the above role then please contact Westray Recruitment group's Commercial Division on 01642 612 600 or send a copy of your CV to [email protected]

Hi, I’m Rebecca Corrigan, for more information or to discuss this role, contact me today on:

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