Westray Recruitment View more

Customer Service Coordinator

Vacancy Details

Location:
Cramlington
Type:
Permanent
Salary:
£23,500 - £28,000
Posted:
23/07/2021
Job Reference No:
3414

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THE COMPANY

We are delighted to bring you the opportunity to join a manufacturing organisation who operate across the globe, to be based at their site in Cramlington.

Having experienced continued growth and success resultant of the excellent brand and products, this is an excellent time to join a thriving organisation.

If you are a friendly and outgoing individual, with a team-work mentality, flexible attitude and administrative customer service experience, this could be a great opportunity for you.

THE ROLE

Reporting to the Customer Care Manager, you will join the Customer Care team where your primary focus will be to provide excellent customer service based around processing customer orders, with a clear focus on satisfying and exceeding customer expectations.

You will work effectively as part of the team to support an orderly and disciplined working environment.

Having recently implemented a new SAP system across the business, any prior knowledge of SAP will be highly advantageous.

Alternatively, you will be able to learn new systems quickly, to enable a swift and efficient start to the role.

On a daily basis, your duties will include:

  • Taking ownership of customer orders
  • Building strong and lasting customer relationships
  • Wider administration related to customer care
  • Aiming to find timely and effective resolutions to customer queries; directing requests and unresolved issues and escalating as required
  • Keeping customers informed of progress at every stage of the process
  • Supporting the Customer Care Team to establish best practice and ensure agreed ways of working are maintained
  • Working closely with key stakeholders throughout the business
  • Commercial and Financial awareness would be an advantage
  • Ad hoc project work

THE EXPERIENCE

Essential:

  • You must be educated to A Level as a minimum
  • You will carry experience in an administrative role with a focus on customer service
  • You will have excellent communication and interpersonal skills
  • You will be motivated by team working and problem solving

Desirable:

  • SAP experience
  • An ability to speak a second language

THE SALARY

You will receive an initial annual salary of between £23,500 and £28,000, depending on experience.

THE CONTRACT

This is a permanent, full-time position, whereby you will work 9am until 5pm (Monday to Thursday) and 9am until 3pm on a Friday.

You will benefit from 26 days’ annual leave, as well as a company pension scheme and onsite parking.

NEXT STEPS

Please submit your CV and your application will go to Camille Thompson who is leading the search for this role on 0191 492 6622, or alternatively send your CV [email protected]

Hi, I’m Camille Thompson, for more information or to discuss this role, contact me today on:

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