Westray Recruitment View more

Customer Service Administrator

Vacancy Details

Location:
Stanley
Type:
Permanent
Salary:
£17,684.16
Posted:
16/10/2020
Job Reference No:
4543

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THE OPPPORTUNITY

If you carry experience working within customer service and administration, ideally from a manufacturing or distribution company, this could be the ideal role for you! The vacancy for Customer Service Administrator brings you the opportunity to join an award-winning manufacturing company at their site based in Stanley on a permanent basis.

Operating an ‘open door’ policy, the company is now in the position to expand their Customer Service department and is seeking a professional and personable individual who is dedicated to providing an excellent level of service.

YOUR DUTIES

You will join the busy Customer Service team as a Customer Service Administrator. You will be the first point of contact for customers calls and be responsible for demonstrating a positive, helpful and professional approach.

Your duties will include:

  • Dealing with customer queries in a professional manner, largely via incoming calls
  • Liaising with internal departments and customers via email
  • Keeping customers updated on the progress of their query throughout the journey
  • Contacting customers to resolve any problems with orders
  • Working closely with the Transport Department, Production Office and other sites regarding the delivery of urgent customer orders
  • Ensuring the database is accurately maintained and updated at all times

WHAT’S IN IT FOR YOU?

This is a full-time, permanent position, working within a stable organisation.

You will work from 8.30am until 5.00pm Monday – Friday, and will receive an annual salary of £17,684.16.

YOUR SKILLS AND EXPERIENCE

To be considered for the Customer Service Administrator role you will:

  • Carry recent experience in a similar customer service administrator position
  • Ideally have worked in a manufacturing or distribution organisation
  • Have excellent communication skills, including a professional telephone manner and good written skills
  • Be confident in dealing with a range of customers and handling queries
  • Have excellent IT Skills (MS Office is essential including Outlook and Excel)

THE POINT OF CONTACT

Please apply for this role and your CV will go directly to Katie Newton who is leading the search. You can also get in touch with Katie Newton for a confidential discussion. You can call her on 0191 4926622 or send her an emailto [email protected]

Hi, I’m Katie Newton, for more information or to discuss this role, contact me today on:

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